Das Keyboard / Metadot Warranty and Return Policy

Our products are covered by a 30-day money back guarantee as well as a one year limited warranty. If you bought a product from our online store and are not satisfied with your purchase, you may return it within 30 days for a full refund or exchange, no questions asked.

Terms and Conditions

  • The warranty period is based upon the shipping date of the purchased product to the end-user.
  • Warranty only applies to defects in materials and/or workmanship which occur during normal use.
  • Warranty does not apply to those products that are damaged due to misuse, abuse, spillage, negligence or modification by any party other than Das Keyboard / Metadot.
  • Warranty does not extend to any damage that occurs in shipment or due to natural phenomenon (i.e. lightning or line surges).
  • Warranty will be voided if the original serial number on the product is removed by accident or intentionally.
  • Product purchased through auctions, online auctions, etc. will not be covered by manufacturer warranty.
  • If products are not purchased directly from Das Keyboard / Metadot, please contact your vendor or retailer.
  • All items within warranty will be credited, replaced or repaired.
  • No credit will be given for non-warrantied merchandise.
  • No credit will be given for merchandise with physical damage.
  • Current selling products up to 60 days after product line ends: credit given based upon the current selling price, or replacement given upon request.
  • Discontinued products (after 60 days from our last selling price date): replacement or repair only.

RMA / EMA Procedure

  1. Please submit a ticket in our helpdesk explaining why you wish to return the product.
  2. Provide item information listed below for RMA / EMA request:
    • Problem Description:
    • Order ID and Date:
    • Serial No:
    • Model Name:
    • Your Name:
    • Telephone Number:
    • Email Address:
  3. We will provide you with a RMA number for refund or an EMA number for repair and exchange.
  4. All customer labels, adhesives and markings on the return products MUST be removed and erased before being sent back for RMA. (Note: If the label adhesive covers any information on the product, or the labels cause any physical destruction to the product when removed, we will consider that as physical damage and not covered under the warranty.)
  5. To ensure a full credit, please send the product in its original box including ALL accessories.
  6. RMA shipments received MUST have the RMA number clearly visible on the outside package and include a copy of the RMA request form.
  7. Items returned with physical damage are NOT covered under warranty.
  8. Ship to:
    RETURNED GOODS for EXCHANGE OR REPAIR – NO DUTY APPLICABLE
    ATTN: <YOUR EMA OR RMA NUMBER HERE>
    Metadot Corporation
    Das Keyboard Division
    9020 North Capital of Texas Highway
    Great Hills Corp. Ctr. 1, Ste. 365
    Austin, TX 78759
    USA
  9. If not purchased directly from our online store, please contact your vendor or retailer for RMA/EMA procedure.