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Warranty and Return Policy

  • What is your return policy?

    • We offer a 30-day money-back guarantee on eligible products purchased directly from daskeyboard.com. If you are not satisfied with your purchase, you may return it within 30 days of delivery, subject to the following conditions:

    • Orders of more than 5 keyboards are final sale and are not eligible for return or refund.
    • Products must be returned in their original packaging and in like-new, unaltered condition.
    • Products that have been customized, modified, labeled, stickered, engraved, marked, or otherwise altered are not eligible for return or refund.
    • Certified Refurbished and warehouse clearance products are final sale and non-refundable, except as otherwise provided under their applicable limited warranty.
    • Customers are responsible for return shipping costs.

    These return restrictions do not affect applicable warranty coverage for manufacturing defects.

  • What is your warranty policy?

    • Das Keyboard products carry a limited warranty against manufacturing defects. The warranty covers defects in materials and workmanship under normal use. Please contact our support team with your proof of purchase and a description of the issue to initiate a warranty claim.

  • What are the warranty periods?
    • Mechanical keyboards1 year limited warranty
    Das Keyboard 5QS / 5QS Mark II1 year limited warranty
    Accessories1 year limited warranty
  • What does the warranty cover?

    • The limited warranty covers defects in materials and workmanship under normal use. This includes key switch failures, USB connector defects, PCB malfunctions, and LED failures on backlit models.

  • What does the warranty NOT cover?

    • The warranty does not cover damage caused by accident, misuse, abuse, negligence, unauthorized modification, improper installation, or normal wear and tear (such as keycap shine or cable fraying from excessive bending).

  • How do I make a warranty claim?

    • Contact our support team at daskeyboard.mojohelpdesk.com with your proof of purchase and a description of the issue. Our team will guide you through the process.

  • What will I receive for an approved warranty claim?

    • For an approved warranty claim, we send a brand new replacement only within the first 30 days after purchase. After that window, the replacement is a Certified Refurbished unit. This also applies to claims covered under the extended warranty.

  • Do I need to register my product?

    • No product registration is required. Simply keep your proof of purchase (order confirmation email or receipt) for warranty claims.

  • Can I purchase an extended warranty?

    • Yes. We offer a 3-year extended warranty for eligible new mechanical keyboards. See the extended warranty product page for eligibility and coverage details. It is not valid on Certified Refurbished units.

  • What about products purchased from other retailers?

    • Products purchased from authorized retailers are covered by our standard warranty. Products purchased from unauthorized sellers may not be eligible for warranty service. Visit our Where to Buy page for a list of authorized retailers.

  • What is the policy on Certified Refurbished products?

    • All Certified Refurbished orders are final sale and non-refundable. Certified Refurbished products are pre-owned, certified to be free of defects, and come with a 30-day limited hardware warranty. If the product is defective or does not work, a replacement will be sent.